We surveyed 2,600 HR professionals to get a global picture of the state of diversity, equity and inclusion (DEI) across industries. Read our report and see why 78 percent of respondents are prioritising DEI to build a diverse workforce primed for performance. See how to embed DEI into your own company’s...
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Best Practices for GovTechs and Independent Software Vendors on How to Manage AWS Usage and Costs While moving to the cloud saves money as compared to on-premises IT delivery models, organizations can make common mistakes that lead to unplanned cloud costs. According to the 2019 State of the Cloud Report, managing...
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Hearsay's annual Compliance Study reveals what obstacles firms are facing as we head into 2024 and explains simple changes teams can make to strengthen their operational efficiency. Key findings include: What workload (and overhead) trends we saw this year, and what consequences can be associated...
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Are you looking to streamline planning, forecasting and reporting processes, while boosting productivity and saving valuable resources? Read the study from Forrester Consulting, commissioned by Workday, and see the difference investing in Workday can make. In just three years, Workday was found to provide: Automation...
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The digital communication conundrum Clients and prospects demand agents and advisors communicate via preferred digital channels (e.g., text, Facebook, WhatsApp, LinkedIn). To facilitate this, agents and advisors expect firms to provide effective engagement tools that support meeting clients where they are. Providing...
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A company’s customer experience is now as important as the products or services it sells. What defines a high-quality experience? Fast responses and efficient resolutions. But customers also increasingly crave a humanized experience as well. Your ability to provide fast yet personalized service can...
Read MoreThis resource is sponsored by Slack Technologies, Inc.
