A company’s customer experience is now as important as the products or services it sells. What defines a high-quality experience? Fast responses and efficient resolutions. But customers also increasingly crave a humanized experience as well. Your ability to provide fast yet personalized service can...
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Making "why" inform "how": add context to your documentation Defining projects’ purpose gives teams agency and drives wiser decisions and prioritization. Here’s how to make sure your docs include the crucial context for everything your company does. What you'll...
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Best Practices for GovTechs and Independent Software Vendors on How to Manage AWS Usage and Costs While moving to the cloud saves money as compared to on-premises IT delivery models, organizations can make common mistakes that lead to unplanned cloud costs. According to the 2019 State of the Cloud Report, managing...
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Our user research team has been studying how people are working with Notion AI. Here’s a quick look at what we’ve learned — and how you can put these learnings to work. You'll learn: Most common and useful ways to use Notion AI day-to-day AI prompts to write better, summarize,...
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In the last few years, workforce dynamics have shifted perceptibly as employees assessed what they really needed from their employers – more flexibility, balance, opportunity, equity, and satisfaction. This assessment coincided with another significant transformation: swift technological advancement that automates...
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Executing on strategies for environmental sustainability often includes a mix of approaches. IT has the opportunity to reduce impact immediately through optimization of cloud and data center resource consumption and to minimize it continuously. Prioritizing sustainable resource consumption offers quick wins that last,...
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