Making "why" inform "how": add context to your documentation Defining projects’ purpose gives teams agency and drives wiser decisions and prioritization. Here’s how to make sure your docs include the crucial context for everything your company does. What you'll...
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The digital communication conundrum Clients and prospects demand agents and advisors communicate via preferred digital channels (e.g., text, Facebook, WhatsApp, LinkedIn). To facilitate this, agents and advisors expect firms to provide effective engagement tools that support meeting clients where they are. Providing...
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A company’s customer experience is now as important as the products or services it sells. What defines a high-quality experience? Fast responses and efficient resolutions. But customers also increasingly crave a humanized experience as well. Your ability to provide fast yet personalized service can...
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As a CTO, you’re responsible for securing a lot of moving parts of an organization. Between protecting your users, your data, and your applications, there are any number of ways that security can get difficult, or even downright complicated. One solution: Make a list of all your security needs and the...
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How five manufacturers improved workforce operations Manufacturing companies are facing mounting pressure from a changing industry, requiring them to be more resilient, agile and innovative than ever before. Our eBook explores how Workday helped five manufacturing companies navigate challenges and unlock operational...
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Dramatic changes have created workplaces defined by remote working arrangements and smaller workspaces. Organizations are now required to adopt a new approach to how they operate and, in turn, how employees work. By accelerating their digital transformation plans to support a cloud-based hybrid workplace, they...
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