Vetting Digital Communication Channels

The digital communication conundrum Clients and prospects demand agents and advisors communicate via preferred digital channels (e.g., text, Facebook, WhatsApp, LinkedIn). To facilitate this, agents and advisors expect firms to provide effective engagement tools that support meeting clients where they are. Providing...

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Reinventing customer service

The upheavals of 2020 will have a long-term impact on the way we work. They’ve created an opportunity for every organisation to embrace better ways of working—approaches that combine the best of what we had before with the new, more efficient processes discovered during lockdown.

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Carbon Neutrality Strengthens Our Communities

Partner with HP on your journey to carbon neutrality Climate change touches every sector of society, including our health, wealth, and viability, and is the most pressing issue facing our planet. As greenhouse gas emissions increase, access to food, water, and jobs are threatened and the need to protect our environment...

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The Security for Saas CTOs Checklist

As a CTO, you’re responsible for securing a lot of moving parts of an organization. Between protecting your users, your data, and your applications, there are any number of ways that security can get difficult, or even downright complicated.  One solution: Make a list of all your security needs and the...

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The Global Blueprint for Belonging and Diversity

We surveyed 2,600 HR professionals to get a global picture of the state of diversity, equity and inclusion (DEI) across industries. Read our report and see why 78 percent of respondents are prioritising DEI to build a diverse workforce primed for performance. See how to embed DEI into your own company’s...

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2024 Finserv Compliance Study

Hearsay's annual Compliance Study reveals what obstacles firms are facing as we head into 2024 and explains simple changes teams can make to strengthen their operational efficiency. Key findings include:  What workload (and overhead) trends we saw this year, and what consequences can be associated...

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