Vetting Digital Communication Channels

The digital communication conundrum Clients and prospects demand agents and advisors communicate via preferred digital channels (e.g., text, Facebook, WhatsApp, LinkedIn). To facilitate this, agents and advisors expect firms to provide effective engagement tools that support meeting clients where they are. Providing...

This resource is sponsored by Hearsay

The Security for Saas CTOs Checklist

As a CTO, you’re responsible for securing a lot of moving parts of an organization. Between protecting your users, your data, and your applications, there are any number of ways that security can get difficult, or even downright complicated. One solution: Make a list of all your security needs and the...

This resource is sponsored by Vanta

Supercharge your Support Agents with Slack

A company’s customer experience is now as important as the products or services it sells. What defines a high-quality experience? Fast responses and efficient resolutions. But customers also increasingly crave a humanized experience as well. Your ability to provide fast yet personalized service can...

This resource is sponsored by Slack Technologies, Inc.

Optimizing AWS Cloud Costs and Lowering Total Cost of Ownership (TCO)

Best Practices for GovTechs and Independent Software Vendors on How to Manage AWS Usage and Costs While moving to the cloud saves money as compared to on-premises IT delivery models, organizations can make common mistakes that lead to unplanned cloud costs. According to the 2019 State of the Cloud Report, managing...

This resource is sponsored by AWS

4 Ways HR Leaders Can Better Meet Employee and Business Needs

In the last few years, workforce dynamics have shifted perceptibly as employees assessed what they really needed from their employers – more flexibility, balance, opportunity, equity, and satisfaction. This assessment coincided with another significant transformation: swift technological advancement that automates...

This resource is sponsored by SAP

3 Actionable Ways You Can Add Context to Documentation

Making "why" inform "how": add context to your documentation Defining projects’ purpose gives teams agency and drives wiser decisions and prioritization. Here’s how to make sure your docs include the crucial context for everything your company does. What you'll...

This resource is sponsored by Notion