Order from Chaos: How to Keep Knowledge Documented and Accessible

To be useful, company documentation needs to be organized, up to date, and easy to find. Let’s explore how to build one reliable source of truth. Learn how to: Devise a hierarchy in which every piece of information lives in its logical location.  Organize the company’s explicit usable...

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Supercharge your Support Agents with Slack

A company’s customer experience is now as important as the products or services it sells. What defines a high-quality experience? Fast responses and efficient resolutions. But customers also increasingly crave a humanized experience as well. Your ability to provide fast yet personalized service can...

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The SOC 2 Compliance Checklist

Most businesses look at security compliance as a mountain that is impossible to conquer without an equally mountainous budget and ample time with endless frustrations. The truth is that every organization’s experience will vary, but in most cases, you can achieve compliance and certification easier than you think...

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Optimizing AWS Cloud Costs and Lowering Total Cost of Ownership (TCO)

Best Practices for GovTechs and Independent Software Vendors on How to Manage AWS Usage and Costs While moving to the cloud saves money as compared to on-premises IT delivery models, organizations can make common mistakes that lead to unplanned cloud costs. According to the 2019 State of the Cloud Report, managing...

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The Global Blueprint for Belonging and Diversity

We surveyed 2,600 HR professionals to get a global picture of the state of diversity, equity and inclusion (DEI) across industries. Read our report and see why 78 percent of respondents are prioritising DEI to build a diverse workforce primed for performance. See how to embed DEI into your own company’s...

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6 Myths of SIEM

SIEM has changed greatly in recent years, which begs the question, what truly makes a modern SIEM today?  This eBook dispels 6 common myths about SIEM.

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